Shipping policy
SHIPPING POLICY – Lunare
Processing and Delivery Times
Once an order is placed, we require 1–3 business days for processing.
On weekdays, processing usually takes 1 business day.
Orders placed on Friday evenings or during weekends may take slightly longer to process.
After processing, your order will be shipped. The average delivery time is 8–12 business days, depending on the shipping region.
COVID-19 Notice: Due to the pandemic, there may be unexpected delays in transportation and delivery. Please allow extra time for your order to arrive.
Order Process
Our ordering process is simple and transparent:
- Open the product page and click the “Add to Cart” button.
- Make sure you have selected the correct product variant.
- Click “Proceed to Checkout.”
- On the Information page, enter your accurate shipping details. All fields must be completed correctly and completely.
- Click “Continue to Shipping” and review your shipping details once again.
- Click “Continue to Payment.”
Shipping Costs
All orders have free shipping, regardless of the purchase amount.
Note: In some specific regions or markets, free shipping may not be available. If your address is not eligible, you will be informed before completing the purchase.
Payment Methods
All payments are secured with SSL encryption, ensuring a fully protected checkout.
Available payment options:
- Credit Card: AMEX, Mastercard, Maestro, Visa
- JCB
- Diners Club
- Discover
After selecting your preferred payment method, click “Complete Order” and follow the instructions provided by the payment provider.
Order Shipment
To offer products at fair prices, some orders may be combined and shipped in batches, if the minimum shipment quantity is required.
We strive to process and ship your order as quickly as possible.
Note: During periods of high demand, shipping may experience delays. If you wish to request same-day shipping, please contact us by email:
📧 support@lunareblockers.com
Location Compliance
All shipping addresses must be valid and consistent with the website domain and the acquiring bank’s location.
International mailboxes can be used, provided they match the website domain.
Our phone number is located in the same region as the acquiring bank to prevent inconsistencies.
Contact
For shipping inquiries, please contact our customer support team:
📧 support@lunareblockers.com
We are here to help and are committed to providing fast, professional, and reliable customer support.
If you have any questions regarding your order, shipping, returns, product information, or general inquiries, please feel free to contact our support team.
Customer Support Email:
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Average Response Time:
We aim to respond to all customer inquiries within 24 to 48 business hours.
Support Topics:
Our customer support team can assist you with:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Product information
- Damaged or incorrect items
- General customer support
Order Support:
To help us assist you more efficiently, please include your order number whenever possible when contacting us.
Important Notice:
Due to high order volume and seasonal demand, response and delivery times may occasionally be slightly delayed. We appreciate your patience and understanding.
We are committed to making your shopping experience smooth, secure, and satisfactory from purchase to delivery.
Thank you for shopping with Lunare.
